At FLUXY Lighting Solutions, we want you to be confident in every order. This policy explains how returns, refunds and replacements work for purchases made on https://fluxy-lighting.com, operated by Shenzhen Ruidingshun Technology CO.,LTD.

1. 30-Day Return Window

You may request a return within 30 days of delivery. To be eligible, items must be:

  • Unused and in original condition
  • In the original packaging, with all accessories, manuals and mounting hardware included
  • Not installed, wired or modified in any way

Custom-made or made-to-order items (for example, circular tracks in custom sizes) are not eligible for return unless they arrive defective or incorrect.

2. Returns Process

  1. Contact us first. Email hasnainmurshid8@gmail.com with your order number, the item(s) you want to return and the reason. Do not send items back without approval.
  2. Get a return authorization. We will reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and the correct return address. Returns sent without an RMA may be refused.
  3. Pack and ship. Pack the items securely in the original packaging and include the RMA number inside the parcel.
  4. Inspection and refund. Once we receive and inspect the return, we will notify you by email.

3. Return Shipping Costs

  • Change of mind / no longer needed — you are responsible for return shipping costs. We recommend a trackable shipping method.
  • Defective, damaged or incorrect items — we cover the cost. We will provide a prepaid return label or refund you the shipping cost.

Please note that original outbound shipping charges are refundable only when the return is due to our error (defective, damaged or wrong item).

4. Refunds

Approved refunds are issued to your original payment method within 5–10 business days after we confirm the returned items pass inspection. Depending on your bank or card issuer, it may take additional time for the amount to appear in your account.

If the returned items are used, damaged by the customer, or missing parts, we may reject the return or apply a partial deduction based on the loss of value.

5. Replacements

If your item arrives defective or damaged, you can choose a free replacement instead of a refund. We will ship the replacement after inspecting photos or videos of the issue (sent to hasnainmurshid8@gmail.com). In many cases we can approve a replacement without requiring you to return the faulty unit.

6. Order Cancellation

You may cancel an order for a full refund at any time before it ships. Once an order has shipped, it can no longer be cancelled, but you can request a return under Section 1 after delivery.

7. 3-Year Product Warranty

All FLUXY products are covered by a 3-year quality warranty against manufacturing defects, separate from this returns policy. If a product fails under normal use within the warranty period, contact us with your order number and a description or video of the fault. We will repair, replace or refund the item at our discretion. The warranty does not cover damage caused by improper installation, incorrect voltage, unauthorized modification, accidents or natural wear.

8. Contact Us

For returns, refunds, replacements or warranty claims:
Email: hasnainmurshid8@gmail.com
FLUXY Lighting Solutions — Shenzhen Ruidingshun Technology CO.,LTD

Last updated: October 2026